The Chancery Hotel Dublin

Accessibility Statement

Accessibility Statement

The Chancery Hotel in Dublin is committed to providing an inclusive and accessible experience for all our guests and visitors, ensuring that our facilities and services can be enjoyed by individuals with diverse needs and abilities. We strive to meet and exceed relevant accessibility standards in line with the European Accessibility Act (Directive (EU) 2019/882) and national regulations. This statement outlines the accessibility features of our physical building and our commitment to digital accessibility.

Building Accessibility:

Physical Features and Amenities

We have meticulously designed our physical environment to ensure ease of access and comfort for all.

Entry Routes:

 

  • Main Entrance Access: Access to the main public entrance of The Chancery Hotel is via a level surface directly from the public footpath along 21 Ship Street Great, ensuring a smooth approach for all visitors.

Accessible Entrance

 

  • Door Width and Landing: Our main entrance door from Ship Street Great offers a clear effective width exceeding the required minimum of 1000mm, allowing ample space for wheelchair users and those with mobility aids. A spacious level landing of at least 1800mm x 1800mm, free from any door or gate swing, is provided immediately in front of the entrance for safe manoeuvrings.
  • Door Systems: All doors throughout our accessible routes are designed to be accessible to a wide range of abilities, including those with mobility impairments. The internal floor adjacent to thresholds is suitable for wheelchairs and features a firm, slip-resistant surface to reduce falling risks.
  • Glass Entrance Doors: For safety and clarity, all glass entrance doors are clearly defined with permanent manifestation on the glass.
  • Power-Operated Doors: Both the main entrance doors and the internal entrance lobby door feature double sliding leaves with power-operated mechanisms, providing effortless entry and exit for wheelchair users and individuals requiring assistance.
Step-free, accessible hotel entrance at The Chancery with automatic sliding doors and level pathway from the street. Step-free, accessible hotel entrance at The Chancery with automatic sliding doors and level pathway from the street.

Reception Area:

 

  • Convenient Location: Our reception area is conveniently located within the entrance hall, offering easy and intuitive access.
  • Clear Signage: Easily identifiable signage for reception, stairs, public WC’s, and other key building areas is provided throughout.
  • Unobstructed Route: A direct and unobstructed accessible route is maintained from the main entrance to the reception desk.
  • Accessible Reception Desk: The reception desk is thoughtfully designed to accommodate both standing and seated individuals, including those using wheelchairs, ensuring comfortable and efficient check-in and assistance.
Accessible reception area at The Chancery Hotel featuring a wheelchair-friendly check-in desk, level flooring, and spacious seating area. Accessible reception area at The Chancery Hotel featuring a wheelchair-friendly check-in desk, level flooring, and spacious seating area.

Vertical Features (Elevators and Stairwells):

  • Elevators: Our elevators are equipped with timing devices and re-opening activators to ensure safe entry and exit. They feature tactile indicators and raised buttons for floor navigation, assisting visually impaired guests.
  • Stairwells: All stairwells are equipped with continuous handrails along flights and landings for stability. For emergency preparedness, both stairwells have two disabled refuge call points on each floor. The main disabled refuge panel is centrally located at the back office, with an additional panel at the fire escape lobby route.

Sanitary Facilities:

  • Accessible WC Facilities: Accessible WC facilities are available in both public and staff areas throughout the hotel.
  • Emergency Assistance: Each accessible WC is fitted with an emergency assistance alarm system, reachable from a wheelchair, complemented by visual and audible indicators for emergency calls.
  • Accessible Controls: Lighting and heating controls within these facilities comply with accessibility standards for ease of use.
  • Safe Flooring: All accessible sanitary facilities feature firm, slip-resistant floor surfaces and contrasting finishes for enhanced visual clarity and safety.

Accessible Sleeping Accommodation:

  • Dedicated Accessible Rooms: The Chancery Hotel, a 150-bedroom establishment, provides a total of 8 accessible bedrooms. These include one accessible bedroom on each of the 2nd through 7th floors, and two accessible bedrooms on the 1st floor (Room Numbers – 103, 113, 213, 313, 413, 513, 613, 703).
  • Compliance with Guidelines: These 8 accessible bedrooms meet the criteria stating that “one guest bedroom out of every twenty, or a minimum of one guest bedroom if less than twenty guest bedrooms are provided should be suitable in terms of size, layout and facilities for independent use by people with a wide range of abilities.”
  • Accessibility Features: Designated accessible bedrooms are strategically located on various floors. They are equipped with visual fire alarm signals and emergency assistance alerts. The size and layout of these rooms are specifically designed to facilitate wheelchair manoeuvrability.
  • Accessible Balconies: Where applicable, accessible balconies feature level thresholds for seamless access.

Digital Accessibility

In accordance with the European Accessibility Act, The Chancery Hotel is committed to ensuring the accessibility of our digital services to all users. This includes our website, online booking platform, and any guest-facing digital applications or self-service kiosks.

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our ongoing efforts in digital accessibility include:

Digital Accessibility

  • We are continuously working to make our website accessible to as many users as possible by adhering to WCAG 2.1 Level AA criteria. This includes:
  • Keyboard navigation support
  • Sufficient colour contrast for text and interface elements
  • Text alternatives for all non-text content (e.g., images)
  • Clear and consistent layout for ease of use
  • Scalable text for improved readability
  • Semantic HTML for screen reader compatibility
  • Avoidance of flashing content or time-sensitive elements that may cause issues for certain users
  • PDF’s and other downloadable content are accessible
  • The limited video content on the site has captions.

We are continually working to improve the accessibility of our digital platforms and encourage feedback to help us enhance the user experience.

Feedback and Contact Information

We welcome your feedback on the accessibility of The Chancery Hotel’s facilities and services. If you encounter any accessibility barriers, have suggestions for improvement, or require assistance, please contact us:

We aim to respond to all feedback promptly and take appropriate action to address any concerns.

Enforcement Procedure (for digital services under EAA)

If you are not satisfied with our response to an accessibility issue concerning our digital services, you may contact the relevant national authority in Ireland responsible for enforcing the European Accessibility Act:

The Chancery Hotel is dedicated to providing inclusive and accessible facilities and services for all our guests and staff members, ensuring a welcoming and comfortable stay for everyone.